![]() Excellent written and verbal communication.2-5 years of experience working with customers in a technical role.You’re a team player that can follow and lead as situations dictate.You are able to empathize with customers in a genuine way that lets them know you care about their issues.You’re able to make decisions and solve problems.Collaborate with the Customer Service Team to complete objectives.Become an expert in the characteristics of the products and services offered.Establish rapport to pinpoint customer preferences and adapt accordingly.Provide support and resources that solidify the interest of customers.Educate customers about our clients and the value of their products.Initiate customer interactions and engage with prospects.Present a professional image with a positive demeanor daily.See those keywords marked in yellow? Those are the key skills and qualifications successful candidates will have to list and prove on their resumes. Below, you’ll find a sample job ad for a customer service representative. If you exaggerate your qualifications on a resume, recruiters will find out at some point. ![]() ![]()
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